Terms of Service

These Terms of Service ("Terms") define the terms of use for the AI autonomous service "Touchless" and all related services (collectively, the "Service") provided by HadayaLab ("Company", "we", "us", or "our"). All companies, organizations, and individuals ("Users") who use the Service are deemed to have agreed to all provisions of these Terms by using the Service.

Article 1 (Application and Purpose)

1. These Terms apply to all rights and obligations between the User and the Company regarding the use of the Service.
2. Rules, guidelines, policies, etc. regarding the Service posted by the Company on our website shall constitute a part of these Terms.

Article 2 (Scope and Nature of the Service)

1. The Service is a SaaS and development solution that utilizes infrastructure such as Google Cloud and Vercel, as well as external generative AI models (Vertex AI, Anthropic, etc.) to support Users in business automation, system development, data processing, etc.
2. Due to the nature of the Service utilizing cutting-edge AI technology, the User understands and acknowledges that the Company does not guarantee that the output results will always be accurate, complete, or suitable for a particular purpose.
3. The Company will make its best efforts to maintain the operational status of the system, but shall not be held liable for any suspension or quality degradation of the Service caused by specification changes of external providers, API usage restrictions, or failures, unless there is intentional misconduct or gross negligence by the Company.

Article 3 (Registration and Contract Formation)

1. The User shall agree to comply with these Terms and register for use using the method specified by the Company.
2. The Company may refuse registration if the applicant has previously violated these Terms or if the Company otherwise determines that registration is inappropriate.

Article 4 (Usage Fees and Payment Methods)

1. As consideration for the use of the Service, the User shall pay the usage fees separately determined by the Company and displayed on the Company's website or separately presented, using the payment method specified by the Company (credit card, bank transfer, etc.).
2. If the User delays payment of the usage fees, the User shall pay late payment charges to the Company at a rate of 14.6% per annum.

Article 5 (User Responsibilities and Prohibited Acts)

In using the Service, the User shall comply with the following and shall not engage in the following acts:

• Infringement of Rights: Guaranteeing that the data and prompts entered into the Service do not violate the copyrights, trademarks, patents, privacy rights, portrait rights, and confidentiality obligations of third parties.
• Duty of Final Confirmation: Appropriately and finally confirming the results of automated processing by the AI agent (proposal texts, generated code, automated workflows, etc.) and applying them to business at the User's own risk.
• Unauthorized Use: Acts that place an excessive load on the network or system of the Service, reverse engineering, scraping, or other unauthorized data acquisition methods.
• Violation of Laws and Public Policy: Acts that violate laws and regulations, acts related to criminal acts, or acts that violate public order and morals.

Article 6 (Intellectual Property Rights and Ownership of Generated Content)

1. All intellectual property rights related to the system, software, and design that make up the Service belong to the Company or those who have granted licenses to the Company.
2. The intellectual property rights of the content (source code, text, etc.) generated by the AI based on the User's instructions (prompts, etc.) through the Service shall belong to the User. However, the User assumes full responsibility for using this within the scope of not infringing the rights of third parties.

Article 7 (Disclaimers and Limitations of Liability)

The Company shall be completely exempt from liability regarding the following matters in relation to the Service:

• Disclaimer for Autonomous AI Output: The Company makes no explicit or implicit guarantees regarding bugs, errors, or malfunctions caused by the AI's answers, generated code, and autonomous processing results provided by the Service.
• Disclaimer for Business Impact and Indirect Damages: The Company shall not be liable for any direct or indirect damages (loss of opportunity, loss of profit, data loss, claims from third parties, etc.) arising from the User's use or inability to use the output results of the Service.
• Disclaimer for External API Integration: The Company shall not be liable for damages caused by specification changes, account freezes, or API errors of third-party platforms such as external SaaS during integration.
• Limitation of Damages: Even if the Company bears liability for damages (including cases where the Consumer Contract Act applies), the scope of such liability shall be limited to direct and actual ordinary damages incurred by the User, and shall be capped at the usage fees paid by the User to the Company in the past one month. However, if otherwise specified in an individual contract such as an enterprise agreement, such individual contract shall prevail.

Article 8 (Service Level Agreement (SLA))

Unless an SLA (Service Level Agreement) is explicitly concluded separately in specific contracts such as the Enterprise Plan, the Service is provided "As-Is" and "As-Available". In the event of a system malfunction, we will strive to restore it promptly through our autonomous retry control and monitoring system, but we do not guarantee a specific uptime or complete zero-downtime.

Article 9 (Cancellation and Handling of Data)

1. The User may cancel the Service at any time by following the procedures specified by the Company.
2. If the User cancels, the Company will physically and completely destroy and delete the User's account information, system settings, business logs, prompts, and other related data within the period specified by the Company.
3. The User shall back up and extract necessary data at their own risk before cancellation, and the Company assumes no responsibility for data recovery after cancellation.

Article 10 (Changes to the Terms)

1. The Company may change these Terms without obtaining the User's consent when necessary due to amendments to laws and regulations, changes in service specifications, or other reasons deemed necessary by the Company.
2. The changed Terms shall become effective at the time they are posted on the Company's website, and the User shall be bound by the changed Terms.

Article 11 (Governing Law and Jurisdiction)

Japanese law shall be the governing law for the interpretation and application of these Terms. In the event of any dispute arising between the User and the Company regarding the Service or these Terms, the district court having jurisdiction over the location of the Company's head office shall be the exclusive agreement jurisdictional court of first instance.